This policy explains what personal information we collect when you contact us, request a revenue audit, or use our website — what we do with it, who we share it with, and how you can get it back, corrected, or deleted. We have written it to be read, not skimmed past. If anything here is unclear, write to us and we will explain it plainly.

01Who we are

Vivo Hospitality is a hospitality management group operating in two markets through two separate legal entities that share a name. Which one holds your information depends on where the property you are asking about is located. Throughout this policy we distinguish them as Vivo Florida and Vivo Dominican Republic.

Together we are referred to in this policy as “Vivo”, “we” or “us”. Each entity is a controller of the information it holds — meaning it decides why and how that information is used. Where information is handled by both (for example, an enquiry that arrives through shared technology before being routed to the Dominican business), both entities are responsible for it, and either can action any request you make. You do not need to work out which one to write to: use the contact details in section 12 and we will handle it.

02Information we collect

Information you give us directly

When you submit a form on our website, respond to one of our advertisements on Facebook or Instagram, message us on WhatsApp, or email or call us, we collect:

Information collected automatically

When you visit our website we collect standard technical information — IP address, browser and device type, pages viewed, referring page, and the date and time of your visit — using cookies and similar technologies, including the Meta pixel. Section 8 covers this in more detail.

Information from third parties

If you reach us through an advertisement, Meta Platforms passes us the details you entered into the ad’s form. We may also receive your details from a real-estate agent, developer or existing client who refers you to us. Where a third party gives us your information, we rely on them to have had the right to do so.

03Why we use it

We do not use your information to make decisions about you by automated means alone, and we do not profile you in any way that produces legal or similarly significant effects.

04Marketing messages — and how to stop them

If you ask us for a revenue audit or otherwise enquire about our services, we will follow up. That follow-up may arrive by email, SMS or WhatsApp, and some of it is sent automatically on a schedule. We send these only where you have given us your number or address for that purpose and have expressly agreed to be contacted this way. Consent to marketing messages is never a condition of receiving the revenue audit or of doing business with us.

You can stop them at any time, and we act on the request promptly:

• Email — click “unsubscribe” at the bottom of any message, or reply asking us to stop.
• SMS — reply STOP to any message.
• WhatsApp — reply asking us to stop, or block the number.
• Anything else — email host@vivo-hospitality.com and we will remove you from all marketing.

Message frequency varies. Standard message and data rates from your carrier may apply. Opting out of marketing does not stop messages we need to send you about a service you have actually engaged us for — for example, a monthly owner statement.

05Who we share it with

We do not sell your personal information, and we do not rent or trade contact lists. We share information only in these situations:

• Between our two entities. As described in section 1, an enquiry may pass between Vivo Florida and Vivo Dominican Republic so that the right team responds to you. Both are bound by this policy.
• Service providers who run our systems. Our customer-relationship and messaging platform, our email and SMS delivery providers, our website host, and our accounting software. They may only process your information to provide those services to us.
• Meta Platforms. When you submit a form inside a Facebook or Instagram advertisement, Meta collects that information and passes it to us; Meta’s own handling of it is governed by Meta’s Privacy Policy. Our website’s Meta pixel also shares limited technical event data with Meta (see section 8).
• Professional advisers. Our lawyers and accountants, where they need it to advise us.
• Authorities. Where we are required to disclose information by law, by a court, or by a competent regulator in either country.
• A successor. If either business is sold or restructured, information may transfer to the acquirer, who would remain bound by this policy until they gave you notice of any change.

We do not share your information with property developers, real-estate agents or other third parties for their own marketing purposes.

06Where your information is held

Because we operate in both countries, your information may be stored and processed in the United States, in the Dominican Republic, or in both. Our shared technology systems are contracted through Vivo Florida and are hosted primarily in the United States; records relating to Dominican properties and clients are also held in the Dominican Republic.

Data-protection law in these two countries is not identical, and neither may match the law where you live. By contacting us, you understand that your information will be handled in both jurisdictions. We apply the standards in this policy to your information wherever it is held.

07Cookies and the Meta pixel

Our website uses cookies that are necessary for the site to function, and analytics and advertising cookies that help us understand how the site is used and measure our advertising. The Meta pixel tells us, in aggregate, which advertisements led to enquiries, and allows us to show follow-up advertisements to people who have already visited our site.

You can refuse or delete cookies through your browser settings; the site will still work, though some parts may be less convenient. You can control how Meta uses your activity for advertising in your Facebook or Instagram ad preferences.

08How long we keep it

09Your rights

Some of the rights below apply to you only if you live in a particular place, and some privacy laws only bind companies above a certain size. Rather than make you work out which apply, we extend all of the following to everyone who contacts us, regardless of where you live or whether the law requires it of us. You may ask us to:

• Tell you what we hold about you, and give you a copy.
• Correct anything that is wrong or out of date.
• Delete your information, where we are not legally required to keep it.
• Stop using it for marketing, as described in section 4.
• Object to or restrict how we use it.
• Opt out of “sharing” your information for cross-context behavioural advertising.

Email host@vivo-hospitality.com and we will respond within 30 days. We will not charge you, and we will not deny you service, charge you a different price, or give you a lower quality of service for asking.

If you are in California

The CCPA, as amended by the CPRA, gives residents the rights to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information. Our use of the Meta pixel may constitute “sharing” for cross-context behavioural advertising; you may opt out by emailing us, or by using your browser’s Global Privacy Control signal, which we honour. You may also authorise an agent to make a request on your behalf.

If you are elsewhere in the United States

Several states — including Virginia, Colorado, Connecticut, Texas and others — have enacted comprehensive privacy laws granting similar rights. Whether or not those laws apply to a business of our size, the rights listed above are available to you on the same terms.

If you are in Canada

PIPEDA gives you the right to access your personal information and to challenge its accuracy, and the right to withdraw consent at any time, subject to legal and contractual restrictions.

If you are in the Dominican Republic

Ley No. 172-13 on the protection of personal data gives you rights of access, rectification, cancellation and opposition, which the list above reflects.

10Security

We keep your information on access-controlled systems, limit who inside Vivo can see it to those who need it, and require our service providers to maintain appropriate safeguards. No system is perfectly secure, and we cannot guarantee absolute security — but if a breach affects your information and creates a real risk to you, we will notify you and any regulator we are required to notify, within the time limits the law sets.

11Children

Our services are directed at property owners and are not intended for anyone under 18. We do not knowingly collect information from children, and we do not knowingly sell or share the information of anyone under 16. If you believe a child has given us information, contact us and we will delete it.

12Contact us

For any question about this policy, or to exercise any right described in it — either entity will action your request:

13Changes to this policy

If we change how we handle personal information, we will update this page and change the effective date at the top. Where a change is significant, we will tell the people we hold contact details for directly rather than relying on you to notice.